Portal de Torre Pacheco
www.portaldetorrepacheco.com
Thanks to the implementation of this service, the neighbors have a direct communication channel with the City Council to report on the flaws located in the municipality, also favoring the use of environmental "good practices" and, consequently, the development of a sustainable municipality .
Since the Green Line service was implemented in Torre Pacheco in 2013, it has shown a very good reception of the service by the neighbors and proof of this, is the continuous use they make of it.
The type of incidents that have been reported the most are those that refer to "Parks and Gardens", followed by "Lighting", "Sidewalks and Walkways" and "Cleaning".
To date, around 1,500 incidents have been received, of which 79% have already been processed.
In order to use this new service, it is necessary to download the Green Line APP.
To do this, the user accesses Google Play or APP Store based on the technology used in their Smartphone (Android / iOS).
Once located, the download is carried out free of charge.
From that moment, the user should only select the municipality of Torre Pacheco from among the rest of the town councils where the application is available and directly communicate the incident.
The procedure is very fast and simple.
To communicate an incident, simply click on the "Notify your incident" button.
A dropdown with the different types of incidents appears on the screen.
The user selects the one he wants to communicate about.
Automatically, the APP detects the exact coordinates in which the fault is located.
The next step is to attach a photo of the incident and observation about it.
It only remains to give the send button.
Once sent, City staff receives notification of the reported damage.
From this moment, the procedures are initiated to solve the detected incidence.
The citizen, in turn, receives notification on his mobile phone whenever there is a change in the status of the same.
Through the Green Line, the user can also raise any environmental questions.
Simply select the option "Ask your question".
In a maximum period of 24 hours you will have a response from a team of experts in the field completely free of charge.
In addition, the user has a wide content of environmental consultation (good practice guide, advice, information of the municipality etc ...).
The Green Line service can also be accessed through the www.lineaverdetorrepacheco.com domain or direct access on the municipal website www.torrepacheco.es
From the City Council of Torre Pacheco we appreciate the important citizen participation that demonstrates the involvement and interest of the neighbors for their municipality.
Source: Ayuntamiento de Torre Pacheco
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