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La Torre-Pacheco OMIC recovered for consumers more than 40,000 euros in complaints handled in 2015 (17/03/2016)

During 2015 the OMIC City Council Torre-Pacheco has served 752 users in terms of both claims and in terms of consultation and information, becoming a benchmark for the resolution of conflicts in consumer affairs.

The service provided from the OMIC has a high social impact, as it provides a means of quick and free solution to the problems affecting citizens as consumers, reaching solve almost eighty percent of all complaints handled.

But include the economic quantification of settled claims, which means that in 2015 consumers have recovered a total of 43,437.54 euros.

The OMIC began to provide services to citizens in 2000 and today has become an essential service for dealing with complaints, inquiries and complaints from consumers and users, as well as a channel for training and information about rights and obligations consumer.

The OMIC City Council Torre Pacheco offers its services throughout the year, Monday to Friday, attending personally or by telephone users, neighbors and businesses that require it by offering the following services:

- Service information, help and guidance to consumers as well as businesses and shops, with regard to their rights and obligations consumption and the use of complaint forms.

Information campaigns are also conducted through weekly radio programs on Radio Municipal station Torre-Pacheco.

- Mediation and consumer complaint handling, as well as the formalities of Consumer Arbitration procedures, performing consumer arbitration hearings by videoconference, avoiding travel outside the municipality to consumers and businesses.

This service arbitration hearings through video conference began in 2009. In the nearly seven years of operation have been performed more than 250 Consumer Arbitration hearings.

Coinciding with the celebration of March 15, World Day of Consumer Rights, the Municipal Office of Consumer Information (OMIC) of the City of Torre-Pacheco, carries the balance of claims and cases handled last year, in this case corresponding to 2015.

The summary of results and services provided by the OMIC during 2015 is as follows:

General Consultations on consumption (made by consumers and companies) and users benefit from information campaigns of the OMIC: in 2015 have been a total of 442 users, served personally directly in the office of the OMIC, through telephone or as participants in workshops and consultations consumer information campaigns.

-Reclamaciones Addressed and dealt with in 2015, have been a total of 310 complaints, of which nearly eighty percent have managed to solve satisfactorily for the consumer, either through the mediation service that directly performs the OMIC or either through the Consumer Arbitration service.

Almost nine out of ten complaints have succeeded in solving.

Claims that have not been able to solve are mostly those in which the consumer has failed to sufficiently prove their claim.

The detail of the complaints handled by areas or sectors of economic activity during 2015 is as follows:

-Shopping Products and goods have been 45 claims, representing a percentage of 14.5% of the total.

The detail of the complaints dealt with in this section is as follows:

-Buy Appliances: 24

-Woven: 4

-material Domestic 12

-House: 1

Special -Sales (home, internet, etc.): 4

-Shopping Services amounted to a total of 265, representing a percentage of 85% of the total.

As for the complaints handled on the purchase of services, which account for almost ninety percent of the total, the breakdown is as follows attended the number of claims is as follows:

-Services Rental: 4

-Repairs 5

Basic -Suministros (telephone, electricity, water, fuel, etc.): 171

-financial services: 37

-Insurance: 19

-Transportation Passengers 8

-Transportation Goods: 1

-Tourism And leisure 10

-Health: 4

-Education: 1

-Several (Professional and other services) 5

The complaints handled in telephony and other fixed or mobile telecommunications have been 126, as usual are by far the most numerous, albeit with a decrease from previous years.

Claims for telephony alone account for a percentage of 40.6% of the total, that percentage down fifty percent from previous years.

also they could highlight claims in the following areas: electricity, with 32 claims, representing a percentage of 10.3% of the total;

financial services with a percentage of 11.9% of the total (representing a decrease of almost half from the previous year) and insurance with a percentage of 6.1% of total claims.

Finally, remember that the Municipal Office of Consumer Information (OMIC) of the City of Torre-Pacheco is at the service of citizens and entrepreneurs of the municipality to answer your queries and doubts consumer, reminding companies the importance of adherence the Consumer Arbitration System as a distinctive quality assurance and may display their customers, who will thus be able to resolve security by that way any conflicts that may arise.

Source: Ayuntamiento de Torre Pacheco

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